Over 20 years experience in data analysis and research
I have been working in data analysis and research for all of my career, most recently in housing, but also in the European travel, financial services, media and social sectors.
These roles have involved producing and delivering reporting for board & executive level clients, designing research strategies, and analyzing and combining complex data sets.
My particular areas of interest and expertise are:
data analysis
quantitative research
report writing
key driver/regression analysis
questionnaire design
KPI evaluation and reporting
competitor intelligence
factor analysis
tender evaluation
segmentation
game theory
Tableau Desktop
Tableau Prep
R statistical software
Contact
☎ CONTACT
chrishaynes2016@gmail.com
07761 396 723
Some questions I can help with…
HOW CAN I INCREASE CUSTOMER SATISFACTION?
Do you already have a survey in place, but aren’t sure how to move the key metrics (usually your overall satisfaction score or NPS?) Regression analysis will show you where you need to focus your resources to move that score.
HOW CAN I MAKE MY REPORTS INTERESTING?
If your research reports are coming through in dull PowerPoint slides, and you have to ask for extra analysis, Tableau dashboards can help. These allow users to interact with their data, to ask and answer their own questions. They also look beautiful…
HOW DO I BEST SURVEY MY CUSTOMERS?
If you’d like to survey your customers or another group, I have been designing questionnaires throughout my career. I can produce something that is concise and quick to answer, but will give you the information you need.
HOW CAN I SAVE MONEY?
I have managed six figure research tender processes at Eurostar International and the Guinness Housing Partnership. If you need help critically evaluating the proposals of your prospective suppliers, I can assist.
HOW DO I KNOW WHAT TO FOCUS ON?
If you have 50 KPIs that you are tracking, your PIs aren’t really that K! I can evaluate what you are tracking, using a range of statistical techniques, and provide clear & visual reporting that makes it easier to track what’s important.
HOW CAN I TAILOR MY APPROACH TO CUSTOMERS?
While there may be no such thing as an average customer, there may be clusters of behaviours, attitudes, and demographics within your customer base. Segmentation can identify and describe these clusters, allowing more targeted communication and product design.